Industries

One agent, configured for your trade

VocalOps isn't a generic script. Each deployment is personalized with your industry's vocabulary, urgency rules and booking flow — and synced with the systems you already use.

Plumbing Electrical & HVAC Extermination Engineering firms Law firms Restaurants Clinics & dental Any business
For plumbing businesses

You miss the call. They book your competitor.

In plumbing, the first company to answer usually wins the job. VocalOps answers 24/7, triages emergencies and books work while your team is under a sink.

  • After-hours emergencies triaged and routed to your on-call tech — with address and severity captured.
  • Known customers recognized from your ERP: equipment, warranty and history attached before you call back.
  • Job details captured up front so your crew arrives prepared — no callback ping-pong.
V
Incoming call · 2:12 a.m.
+1 (514) 555-0192
Live
C
There's water everywhere — a pipe burst in my basement!
AI
I'm flagging this as an emergency right now. Can you shut off the main valve? It's usually near the water meter.
C
Okay — yes, it's off. Can someone come tonight?
Live summaryUrgent · dispatched
Emergency logged, on-call tech dispatched, customer told ETA. Full summary in the portal before the truck leaves.
For electrical & HVAC contractors

Heat waves and cold snaps shouldn't melt your phone line

Seasonal surges bury small teams. VocalOps absorbs unlimited simultaneous calls, prioritizes no-heat and no-power emergencies, and fills your schedule in order of urgency.

  • No-heat, no-power and breaker emergencies flagged and escalated by your rules.
  • Maintenance bookings placed directly into your scheduling tool — synced both ways.
  • Quotes qualified with the details that matter: panel age, unit type, square footage.
V
Incoming call · Jan 18
+1 (438) 555-2210
Live
C
Our furnace stopped and it's -20 out. How fast can you come?
AI
That's a priority call. Is anyone in the home vulnerable — elderly or infants? I'll flag it for our first available technician.
C
My mother lives with us, she's 82.
Live summaryHigh priority
No-heat emergency, vulnerable occupant flagged. Booked into today's route, customer got a confirmation SMS.
For pest control companies

Panicked callers need answers, not voicemail

Nobody plans a pest problem. Callers are stressed, embarrassed, and ready to book the first company that picks up. VocalOps answers instantly and handles it with discretion.

  • Identifies the pest, the extent and the property type — so techs arrive with the right equipment.
  • Discreet, reassuring script; sensitive cases (bed bugs, commercial kitchens) handled by your rules.
  • Same-day slots offered straight from your calendar, synced back automatically.
V
Incoming call · 8:40 p.m.
+1 (450) 555-7733
Live
C
I think we have bed bugs. I need someone tomorrow, please. And… discreetly.
AI
Of course — our vehicles are unmarked for these visits. Is this a house or an apartment, and how many rooms are affected?
C
An apartment. Two bedrooms, maybe the couch too.
Live summarySame-day booked
Inspection booked for 8 a.m., unmarked vehicle noted, prep sheet texted to the customer.
For engineering firms

Every call routed to the right partner, with context

RFPs, site emergencies, municipal clients, existing mandates — engineering calls are heterogeneous and high-stakes. VocalOps qualifies each one and routes it to the right person.

  • New-business calls qualified: project type, budget window, timeline, decision stage.
  • Existing clients recognized and routed to the engineer on their file — with the mandate number attached.
  • Site urgencies escalated immediately by your on-call protocol.
V
Incoming call · 10:05 a.m.
+1 (514) 555-3384
Live
C
We're a general contractor looking for structural engineering on a 6-storey project in Laval.
AI
Great — I'll get this to our structural team. Do you have a target date for permit drawings, and is the design already at a preliminary stage?
C
Permits by October. We have preliminary architecture done.
Live summaryQualified lead
Lead qualified (structural, 6 storeys, permits in Oct). Routed to the structural partner with a full brief.
For law firms

Confidential intake, even when the office is closed

Potential clients call once. If they hit voicemail, they call the next firm on the list. VocalOps handles intake with the discretion and precision a law practice requires.

  • Structured intake: matter type, urgency, opposing party — enabling conflict screening before the callback.
  • Existing clients routed by file; urgent matters (detention, deadlines) escalated by your protocol.
  • PIPEDA-compliant and hosted in Canada — recordings and transcripts stay under your control.
V
Incoming call · 7:22 p.m.
+1 (514) 555-9911
Live
C
My brother was arrested an hour ago. He needs a lawyer tonight.
AI
I understand — this is time-sensitive. I'm alerting the on-call criminal lawyer now. Where is your brother being held?
C
The station on Guy Street, I think. They said he'll be transferred.
Live summaryUrgent matter
Urgent criminal matter escalated to the on-call lawyer within 90 seconds. Intake notes ready for the callback.
For restaurants

The phone rings hardest exactly when you can't answer

Friday, 7 p.m.: full room, ringing phone. Every unanswered call is a table booked elsewhere. VocalOps takes reservations, group bookings and common questions while your team is in service.

  • Reservations placed directly into your booking system — parties, times, allergies noted.
  • Group and private-event requests qualified and flagged for your manager.
  • Hours, menu and parking questions answered instantly, in French and English.
V
Incoming call · Fri 7:04 p.m.
+1 (514) 555-6621
Live
C
Hi, do you have room for 8 people tomorrow around 7?
AI
Let me check — yes, I can seat 8 at 7:15 in the back room. Any allergies or a special occasion I should note?
C
7:15 works. One nut allergy, and it's a birthday!
Live summaryBooked · 8 guests
Table for 8 booked at 7:15, nut allergy and birthday noted in your reservation system.
For clinics & dental offices

Fewer no-shows, shorter lines, calmer front desk

Your front desk juggles patients in the room and patients on the line. VocalOps books, confirms and reschedules appointments — with the privacy rules healthcare demands.

  • Appointments booked and rescheduled directly in your agenda; cancellations backfilled from your waitlist.
  • Dental and medical urgencies triaged by your protocol and escalated when needed.
  • PIPEDA-compliant, Canadian-hosted — patient data never leaves the country.
V
Incoming call · 12:31 p.m.
+1 (438) 555-4152
Live
C
I need to move my cleaning on Thursday — something came up at work.
AI
No problem. I have Friday at 9:40 or Monday at 3:15 with the same hygienist. Which works better?
C
Friday 9:40, perfect.
Live summaryRescheduled
Appointment moved, Thursday slot offered to the waitlist automatically. Confirmation sent by SMS.
Any business

Your industry isn't listed? That's the point.

The agent is built per business, not per template. If your customers reach you by phone, we can configure VocalOps around how you work — usually in under a week.

01

We learn your operation

A 45-minute call to map your services, callers, urgencies and the systems you run — ERP, CRM, calendar.

02

We configure your agent

Greetings, vocabulary, business rules and escalation paths — plus two-way sync with your tools.

03

You forward your calls

Your number stays. Your agent answers. You review everything in your portal from day one.