Bilingual by default
Canadian French and English call flows are configured and tested for your business, including the approved greeting, vocabulary, and handoff rules.
Custom-built AI receptionist, designed in QuebecCustom-built · Designed in Quebec
The only virtual receptionist custom-built for you.
No generic solution: we custom-build your agent from your real calls, connected to your systems and fine-tuned every day by our team.No generic solution: we custom-build your agent from your real calls, connected to your systems and fine-tuned every day by our team.
Enter your website: our demo agent learns from it, then calls you right away.
- SOC 2 Type II in progress
- Hosted in Canada
- 70 languages · 24/7 · no hold time70 languages, 24/7
CRM
Customer records
Emergency rules
Specific to Duval
Addresses and routes
Validation, distance
On-call team
SMS, email, iOS app
On-prem ERP
Synced live
Text to caller
During the call
2:14
Incoming call
(450) 555-0142
to Duval Plumbing
The agent is picking up…
Why VocalOps
What other virtual receptionists don’t doWhat other virtual receptionists don’t do.
Integrated with your systems
ERP, CRM, line-of-business software, even on-premises: your agent reads and writes directly in your tools.
Everything in one place
Prefer to keep it simple? We rebuild your tools in the VocalOps portal: calls, requests, customers and emergencies in one place.
Fine-tuned every day
Our team reviews your calls and keeps correcting your agent’s rules. The setup is maintained, not just delivered.
Development included
Custom integrations and development: free.
Engineering and security
Designed by real software engineers.
Every agent is designed, integrated and maintained by our engineering team, to industry standards.Every agent is designed, integrated with your systems and maintained by our software engineering team, to industry standards: reviewed architecture, encryption, isolation and access control at every layer.
- SOC 2 Type II in progressSOC 2 Type IIObservation in progress
- Hosted in CanadaHosted in CanadaAzure Canada Central
- Encrypted dataEncrypted dataTLS 1.2+
Always available
Handling calls for businesses across Canada
24/7
Availability
Bilingual
English + French
No waiting
Concurrent calls
Canada
Data hosting
Your business portal
See exactly what your team would see
Every VocalOps customer gets a live portal: calls as they happen, transcripts, urgent flags, requests and a CRM synced with your systems. Click around — this one is loaded with sample data.
app.vocalops.ca
Interactive demo
Dashboard
Thursday, July 2 · vs previous 7 days
👋︎ Good afternoon, Julie!
11 calls handled, 6 new requests to review.
+12%
Calls this week
46
+3%
Minutes used
132 / 500
+11%
Avg call duration
1:22
Analytics
vs previous 7 days
Jun 26Jun 27Jun 28Jun 29Jun 30Jul 1Jul 2
New since your last visit 6
Sophie GagnonClient request12:46
Wants to book work in her bathroom — free Thursday or Friday morning.
Éric RoyClient request12:45
Needs a plumber for valve replacement. Known client — history pulled from your ERP.
Martin CôtéClient request12:43
Missed a call from your team and would like to be called back.
Real product, sample data. Your portal is set up for you during onboarding — no configuration needed on your side.
Features
Every capability, configured for your business
Every call becomes structured information, in your systems or in the VocalOps portal — following rules written from your real calls.
Built from your real calls
Your services, pricing rules and vocabulary come from your calls, not a template. Our team reviews them and corrects the agent every day.
Connected to your systems
The agent reads and writes in your ERP, CRM and scheduling tools, even on-premise. Prefer to keep it simple? We recreate your tools in the VocalOps portal.
What VocalOps can do
One phone agent. Built around every call.
Explore how VocalOps answers, qualifies, books appointments, supports customers, and covers your business after hours.
24/7English + French Configured for you
01
AI Virtual Receptionist
A bilingual front desk that answers, understands the request, and creates a professional first impression.
Explore02
AI Phone Agent
A voice agent configured around your scenarios, tone, and the rules that keep your business moving.
Explore03
AI Call Answering Service
Every call is answered, qualified, and delivered to your team with a clear outcome.
Explore04
AI Appointment Scheduling Agent
Turn qualified calls into appointments booked directly in your schedule.
Explore05
After-Hours AI Answering Service
Stay available evenings, overnight, and on weekends without keeping a person on the phone.
Explore06
AI Customer Service Phone Agent
Handle routine requests, retrieve the right context, and transfer exceptions to your team.
Explore07
The text sent during the call: confirmation, address, payment link, from your own number.
Explore08
Collect a deposit or an invoice during the call by Stripe link, without ever hearing a card number.
Explore09
An absence call-in line that answers everyone at once, at 5 a.m. and at 10 p.m.
ExploreERP & CRM integration
An agent that already knows your customers
VocalOps doesn't just answer — it plugs into the systems your business runs on. Customer history, equipment, invoices and schedules flow both ways, so every call is handled with full context.
Automatic two-way sync
New callers become CRM contacts. Booked jobs land in your schedule. No copy-pasting, no double entry — it just stays in sync.
Context on every call
The agent recognizes returning customers and pulls their history, warranties and open invoices from your ERP — before the second sentence.
Your data, your rules
You choose exactly what syncs and what the agent can say. Read-only or full write access, per field, per system.
Two-way sync
Acomba QuickBooks Sage Jobber ServiceTitan Custom API
Context injected live
“I see your water heater was installed in 2022 and is still under warranty — I'll flag this as a warranty call.”
Your greeting, your voice
Custom greetings, tone and vocabulary — in French, English or both. Callers hear your business, not a generic bot.
Your business rules
Escalation paths, on-call schedules, service areas, booking rules. We configure the agent around how you actually operate.
Trained on your knowledge
Price lists, service docs, policies — the agent answers from your knowledge base and nothing else.
How it works
From ring to summary in seconds
You stay focused on the work. VocalOps handles the phone.
01
Customer calls your number
VocalOps answers according to the coverage and routing rules confirmed for your number, without sending routine calls to a voicemail menu.
02
AI handles the conversation
Asks the right questions, pulls the caller's history from your ERP, determines urgency. Transfers live when it matters.
03
Everything lands in your portal
Summary, transcript, request and CRM entry — synced to your systems within seconds of hanging up.
Plans
Choose your level of integration
Every business is different, so we don't sell one-size-fits-all. Pick how deep VocalOps should plug into your operations — we'll scope it with you.
Essential
Level 1 · Standalone
$400CAD / mo
500 minutes includedthen $0.10/min
Bilingual AI call handling for teams that need reliable coverage without a connected business-system workflow.
- 24/7 bilingual call answering
- Summaries, transcripts & sentiment
- Business portal & dashboard
- Live transfer to your team
- Emergency flagging
Integrated
Connected
Level 2 · Integrated
$500CAD / mo
500 minutes includedthen $0.10/min
VocalOps synced with your ERP, CRM and calendar. The agent knows your customers and books real jobs.
- Everything in Essential
- Two-way ERP / CRM sync
- Caller recognition & live context
- Direct booking in your schedule
- Automations & follow-ups
Tailored
Level 3 · Custom
Custom
500 minutes includedthen $0.10/min
A fully personalized deployment: custom workflows, multiple locations, and integrations built for you.
- Everything in Connected
- Custom workflows & API work
- Multi-site & multi-team routing
- White-labeled reports
- Dedicated integration engineer
What's includedEssentialConnectedTailored
500 minutes included, then $0.10/min
24/7 bilingual answering
Business portal & analytics
Live transfer & emergency flags
ERP / CRM two-way sync—
Caller recognition & context—
Booking into your schedule—
Custom workflows & API——
Dedicated integration engineer——
Every plan includes 500 call minutes a month, then $0.10 a minute. Essential is CAD $400/month, Connected is CAD $500/month, and Tailored is custom-priced. Telephony, integrations, taxes, and terms are confirmed in your written proposal.
Industries
Built around how your industry works
The agent is configured with your trade's vocabulary, urgency rules and booking flow — not a generic script.
Plumbing
2 a.m. burst pipe? Answered, triaged, dispatched.
See the call workflowElectrical & HVAC
Emergency triage and seasonal booking surges, handled.
See the call workflowExtermination
Panicked callers, discreet handling, same-day booking.
See the call workflowEngineering firms
Qualify RFPs and route project calls to the right partner.
See the call workflowLaw firms
Confidential intake, conflict screening, urgent matters flagged.
See the call workflowRestaurants
Reservations, group bookings and takeout — while you're in service.
See the call workflowClinics & dental
Administrative appointments, reminders, and clinical handoff using approved boundaries.
See the call workflowYour business
If your phone rings, VocalOps can be configured for it.
See the call workflowIndustries
Don't see your industry?
The agent is personalized per business — vocabulary, rules, integrations. If customers call you, we can build it.
Security & Compliance
Privacy controls designed for Canadian businesses.
VocalOps prioritizes Canadian data hosting and documents the flows, access, and retention that apply to each deployment. Your business validates its own obligations before launch.
Canadian hosting Documentation available Controlled access English + French
Confirm data residency
Service data is hosted in Canada. Exact locations for applicable components and integrations are confirmed during the security review.
PIPEDA and Law 25
Deployment is scoped to support Canadian privacy obligations. No single tool makes a business compliant on its own.
Documented access and security
Permissions, flows, safeguards, and fallbacks are reviewed against the data and tools connected to the service.
Transparent data practices
You own your data. We provide clear policies on what we collect, how it's used, and make it easy to export or delete at any time.
How long does setup take?
Timing depends on workflows, rules, integrations, and validation. We confirm a schedule after scoping.
Which ERP and CRM systems do you integrate with?
Compatibility depends on the product version, API, permissions, and required actions. We validate each read and write before presenting an integration as supported.
Can I keep my existing phone number?
Absolutely. VocalOps works with your existing number via call forwarding — nothing changes for your customers.
What languages are supported?
VocalOps is configured and tested in Canadian French and English. Confirm any additional language during scoping.
Will callers know it's AI?
It sounds like a natural, professional front-desk person — not a voicemail tree. You can disclose AI usage in the greeting if you prefer.
What does it cost?
All three plans include 500 call minutes a month, then $0.10 a minute. Essential is CAD $400 per month, Connected is CAD $500 per month, and Tailored is custom-priced. Telephony, integrations, and taxes are confirmed in writing.
Ready to never miss a call again?
Book a 20-minute demo. We’ll show the portal, map your workflows, and document the proposed scope, pricing, and next steps.