Bilingual by default
Canadian French and English call flows are configured and tested for your business, including the approved greeting, vocabulary, and handoff rules.
AI phone system for growing businessesThe AI virtual receptionist
The AI virtual receptionist
that answers every call
VocalOps speaks English or French, understands the request, books or transfers the call, and records a clear outcome for your team.
Built in Quebec
Data hosted in Canada
A clear outcome after every call
Bilingual
English + French
No waiting
Concurrent calls
V
Sample incoming call
+1 (514) 555-0192 · Montréal
Illustrative
Live summary
Caller
Job
Address
Language
Built for businesses in
Montréal·Toronto·Québec·Vancouver·Calgary·Ottawa·Halifax·Winnipeg·Edmonton·Montréal·Toronto·Québec·Vancouver·Calgary·Ottawa·Halifax·Winnipeg·Edmonton·
Always available
Handling calls for businesses across Canada
24/7
Availability
Bilingual
English + French
No waiting
Concurrent calls
Canada
Data hosting
Your business portal
See exactly what your team would see
Every VocalOps customer gets a live portal: calls as they happen, transcripts, urgent flags, requests and a CRM synced with your systems. Click around — this one is loaded with sample data.
app.vocalops.ca
Interactive demo
Dashboard
Thursday, July 2 · vs previous 7 days
👋︎ Good afternoon, Julie!
11 calls handled, 6 new requests to review.
+12%
Calls this week
46
+3%
Minutes used
132 / 500
+11%
Avg call duration
1:22
Analytics
vs previous 7 days
Jun 26Jun 27Jun 28Jun 29Jun 30Jul 1Jul 2
New since your last visit 6
Sophie GagnonClient request12:46
Wants to book work in her bathroom — free Thursday or Friday morning.
Éric RoyClient request12:45
Needs a plumber for valve replacement. Known client — history pulled from your ERP.
Martin CôtéClient request12:43
Missed a call from your team and would like to be called back.
Real product, sample data. Your portal is set up for you during onboarding — no configuration needed on your side.
Features
Automate every interaction
VocalOps turns every call into structured, actionable information — a voice agent that works the way your business does.
Personalized to your business
Trained on your services, pricing rules and vocabulary. It answers like your best employee — because it's configured with them.
Connected to your ERP
Two-way sync with your ERP, CRM and scheduling tools. Every call lands in the systems you already run your business on.
What VocalOps can do
One phone agent. Built around every call.
Explore how VocalOps answers, qualifies, books appointments, supports customers, and covers your business after hours.
24/7English + French Configured for you
01
AI Virtual Receptionist
A bilingual front desk that answers, understands the request, and creates a professional first impression.
Explore02
AI Phone Agent
A voice agent configured around your scenarios, tone, and the rules that keep your business moving.
Explore03
AI Call Answering Service
Every call is answered, qualified, and delivered to your team with a clear outcome.
Explore04
AI Appointment Scheduling Agent
Turn qualified calls into appointments booked directly in your schedule.
Explore05
After-Hours AI Answering Service
Stay available evenings, overnight, and on weekends without keeping a person on the phone.
Explore06
AI Customer Service Phone Agent
Handle routine requests, retrieve the right context, and transfer exceptions to your team.
ExploreERP & CRM integration
An agent that already knows your customers
VocalOps doesn't just answer — it plugs into the systems your business runs on. Customer history, equipment, invoices and schedules flow both ways, so every call is handled with full context.
Automatic two-way sync
New callers become CRM contacts. Booked jobs land in your schedule. No copy-pasting, no double entry — it just stays in sync.
Context on every call
The agent recognizes returning customers and pulls their history, warranties and open invoices from your ERP — before the second sentence.
Your data, your rules
You choose exactly what syncs and what the agent can say. Read-only or full write access, per field, per system.
Two-way sync
Acomba QuickBooks Sage Jobber ServiceTitan Custom API
Context injected live
“I see your water heater was installed in 2022 and is still under warranty — I'll flag this as a warranty call.”
Your greeting, your voice
Custom greetings, tone and vocabulary — in French, English or both. Callers hear your business, not a generic bot.
Your business rules
Escalation paths, on-call schedules, service areas, booking rules. We configure the agent around how you actually operate.
Trained on your knowledge
Price lists, service docs, policies — the agent answers from your knowledge base and nothing else.
How it works
From ring to summary in seconds
You stay focused on the work. VocalOps handles the phone.
01
Customer calls your number
VocalOps answers according to the coverage and routing rules confirmed for your number, without sending routine calls to a voicemail menu.
02
AI handles the conversation
Asks the right questions, pulls the caller's history from your ERP, determines urgency. Transfers live when it matters.
03
Everything lands in your portal
Summary, transcript, request and CRM entry — synced to your systems within seconds of hanging up.
Plans
Choose your level of integration
Every business is different, so we don't sell one-size-fits-all. Pick how deep VocalOps should plug into your operations — we'll scope it with you.
Essential
Level 1 · Standalone
$400CAD / mo
Bilingual AI call handling for teams that need reliable coverage without a connected business-system workflow.
- 24/7 bilingual call answering
- Summaries, transcripts & sentiment
- Business portal & dashboard
- Live transfer to your team
- Emergency flagging
Integrated
Connected
Level 2 · Integrated
$500CAD / mo
VocalOps synced with your ERP, CRM and calendar. The agent knows your customers and books real jobs.
- Everything in Essential
- Two-way ERP / CRM sync
- Caller recognition & live context
- Direct booking in your schedule
- Automations & follow-ups
Tailored
Level 3 · Custom
Custom
A fully personalized deployment: custom workflows, multiple locations, and integrations built for you.
- Everything in Connected
- Custom workflows & API work
- Multi-site & multi-team routing
- White-labeled reports
- Dedicated integration engineer
What's includedEssentialConnectedTailored
24/7 bilingual answering
Business portal & analytics
Live transfer & emergency flags
ERP / CRM two-way sync—
Caller recognition & context—
Booking into your schedule—
Custom workflows & API——
Dedicated integration engineer——
Essential is CAD $400/month, Connected is CAD $500/month, and Tailored is custom-priced. Usage, telephony, integrations, taxes, and contract terms are confirmed in your written proposal.
Industries
Built around how your industry works
The agent is configured with your trade's vocabulary, urgency rules and booking flow — not a generic script.
Plumbing
2 a.m. burst pipe? Answered, triaged, dispatched.
See the call workflowElectrical & HVAC
Emergency triage and seasonal booking surges, handled.
See the call workflowExtermination
Panicked callers, discreet handling, same-day booking.
See the call workflowEngineering firms
Qualify RFPs and route project calls to the right partner.
See the call workflowLaw firms
Confidential intake, conflict screening, urgent matters flagged.
See the call workflowRestaurants
Reservations, group bookings and takeout — while you're in service.
See the call workflowClinics & dental
Administrative appointments, reminders, and clinical handoff using approved boundaries.
See the call workflowYour business
If your phone rings, VocalOps can be configured for it.
See the call workflowIndustries
Don't see your industry?
The agent is personalized per business — vocabulary, rules, integrations. If customers call you, we can build it.
Security & Compliance
Privacy controls designed for Canadian businesses.
VocalOps prioritizes Canadian data hosting and documents the flows, access, and retention that apply to each deployment. Your business validates its own obligations before launch.
Canadian hosting Documentation available Controlled access English + French
Confirm data residency
Service data is hosted in Canada. Exact locations for applicable components and integrations are confirmed during the security review.
PIPEDA and Law 25
Deployment is scoped to support Canadian privacy obligations. No single tool makes a business compliant on its own.
Documented access and security
Permissions, flows, safeguards, and fallbacks are reviewed against the data and tools connected to the service.
Transparent data practices
You own your data. We provide clear policies on what we collect, how it's used, and make it easy to export or delete at any time.
How long does setup take?
Timing depends on workflows, rules, integrations, and validation. We confirm a schedule after scoping.
Which ERP and CRM systems do you integrate with?
Compatibility depends on the product version, API, permissions, and required actions. We validate each read and write before presenting an integration as supported.
Can I keep my existing phone number?
Absolutely. VocalOps works with your existing number via call forwarding — nothing changes for your customers.
What languages are supported?
VocalOps is configured and tested in Canadian French and English. Confirm any additional language during scoping.
Will callers know it's AI?
It sounds like a natural, professional front-desk person — not a voicemail tree. You can disclose AI usage in the greeting if you prefer.
What does it cost?
Essential starts at CAD $400 per month, Connected is CAD $500 per month, and Tailored is custom-priced. Included usage, integrations, taxes, and any overage terms are confirmed in writing.
Ready to never miss a call again?
Book a 20-minute demo. We’ll show the portal, map your workflows, and document the proposed scope, pricing, and next steps.