Conversational voice agent for business
An AI phone agent configured around your operations
Turn a phone conversation into a clear next action without forcing callers through a rigid phone tree.
Canadian French + English • Configurable human handoff • Keep your number when supported by your carrier
At a glance
Defined by the workflow, not only the voice
An AI phone agent combines speech recognition, language understanding, business rules, and speech generation to hold a conversation. Its value comes from more than the voice: it depends on the quality of its context, boundaries, and approved actions.
VocalOps connects the conversation to an operating workflow. The agent can identify the need, collect authorized information, and hand control to a person when the request falls outside its rules.
Follow a call, sector by sector
An agent configured for your trade, not a generic script
Pick a business type and follow the call end to end: the questions asked, what the agent understands, and the structured result handed to your team.
VocalOps AgentRivard Plumbing00:12- Caller
- Marc Dubois
- Address
- 1420 Saint-Denis St.
- Distance
- 6.2 km · 14 min
- Priority
- Overnight emergency
Outcomes
Useful business capabilities
Natural conversations
Understand open responses rather than forcing callers to choose a number from a menu.
Business context
Use services, hours, territories, and policies approved by your team.
Controlled actions
Complete only the transfers, records, or bookings explicitly configured.
Traceability
Create a structured outcome for operational review and customer follow-up.
Implementation
The layers of a reliable phone agent
- 1
Listen
Handle speech, pauses, corrections, and language changes without losing context.
- 2
Understand
Classify intent and extract only the information required for the scenario.
- 3
Decide
Apply a testable rule instead of allowing a model to freely choose a sensitive action.
- 4
Follow through
Summarize, notify, or pass data to a tool when the integration supports it.
Scenarios
Potential use cases
Inbound reception
General questions, qualification, routing, and structured messages.
First-line support
Approved answers with a clear path to your team for exceptions.
Authorized follow-up
Defined outbound scenarios with appropriate consent, purpose, and opt-out rules.
FAQ
Technical and operational questions
How is a voice agent different from an IVR?
A conversational agent understands open responses and maintains context. A traditional IVR generally follows a more rigid choice tree.
Can it call customers?
Outbound scenarios may be possible, but they must meet consent, identification, applicable rules, and approved-purpose requirements.
How do you reduce made-up answers?
Sensitive answers are limited to approved knowledge, and actions pass through rules and permissions. Out-of-scope requests are transferred or recorded.
How long does configuration take?
Timing depends on the number of scenarios, integrations, and validation needs. A simple flow is faster than a multi-site deployment connected to several systems.
See exactly what your team would see
Every VocalOps customer gets a live portal: calls as they happen, transcripts, urgent flags, requests and a CRM synced with your systems. Click around — this one is loaded with sample data.
Real product, sample data. Your portal is set up for you during onboarding — no configuration needed on your side.
An agent that already knows your customers
VocalOps doesn't just answer — it plugs into the systems your business runs on. Customer history, equipment, invoices and schedules flow both ways, so every call is handled with full context.
Automatic two-way sync
New callers become CRM contacts. Booked jobs land in your schedule. No copy-pasting, no double entry — it just stays in sync.
Context on every call
The agent recognizes returning customers and pulls their history, warranties and open invoices from your ERP — before the second sentence.
Your data, your rules
You choose exactly what syncs and what the agent can say. Read-only or full write access, per field, per system.
Your greeting, your voice
Custom greetings, tone and vocabulary — in French, English or both. Callers hear your business, not a generic bot.
Your business rules
Escalation paths, on-call schedules, service areas, booking rules. We configure the agent around how you actually operate.
Trained on your knowledge
Price lists, service docs, policies — the agent answers from your knowledge base and nothing else.
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Read the page →Turn one call scenario into a live demonstration
Show us a call your team receives often; we will help identify the context, actions, and boundaries it requires.