Bilingual by default
Canadian French and English call flows are configured and tested for your business, including the approved greeting, vocabulary, and handoff rules.
For Canadian Businesses
The AI receptionist built for the Canadian market
See the dedicated page for Canadian Businesses for bilingual-ready call handling, 24/7 coverage, and smart routing designed for local teams.
View Canada PageFeatures
Automate every interaction
VocalOps turns every call into structured, actionable information — a voice agent that works the way your business does.
Personalized to your business
Trained on your services, pricing rules and vocabulary. It answers like your best employee — because it's configured with them.
Connected to your ERP
Two-way sync with your ERP, CRM and scheduling tools. Every call lands in the systems you already run your business on.
What VocalOps can do
One phone agent. Built around every call.
Explore how VocalOps answers, qualifies, books appointments, supports customers, and covers your business after hours.
24/7English + French Configured for you
01
AI Virtual Receptionist
A bilingual front desk that answers, understands the request, and creates a professional first impression.
Explore02
AI Phone Agent
A voice agent configured around your scenarios, tone, and the rules that keep your business moving.
Explore03
AI Call Answering Service
Every call is answered, qualified, and delivered to your team with a clear outcome.
Explore04
AI Appointment Scheduling Agent
Turn qualified calls into appointments booked directly in your schedule.
Explore05
After-Hours AI Answering Service
Stay available evenings, overnight, and on weekends without keeping a person on the phone.
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AI Customer Service Phone Agent
Handle routine requests, retrieve the right context, and transfer exceptions to your team.
ExploreBenefits
Here’s How We Help You Succeed
VocalOps provides the tools you need to optimize your operations and provide exceptional customer service.
Call transcripts
Automatically generates clear, searchable call transcripts so every conversation is captured and easy to revisit
Satisfaction indicator
Track every interaction’s sentiment with a clear, real-time satisfaction indicator. Available in the customer dashboard
Easy transfers
Customer wants to speak to a real employee? Live call transfers available anytime. No need to call back
Call summaries
Receive a quick summary of the call before speaking with the customer, ensuring that messaging remains aligned
Scalable for Any Business
Concurrent-call capacity is scoped to your expected volume, peak periods, routing rules, and telephony configuration.
Customer retrieval
Retrieve and provide information on a customer specific basis. Provide service updates, estimated wait times, delays etc.
Why people choose us
The Smarter choice for voice-powered operations
We transform simple speech into fast, accurate action. Made to be run hands off, VocalOps allows you to focus on what needs to be done, while making sure your phones are taken care of.
Natural, Voice-Driven Interactions
Delivers clear, responsive voice handling that understands intent and reacts instantly, making every conversation feel more natural.
Adaptive Voice Intelligence
Continuously learns from real-time usage to better interpret speech patterns, refine accuracy, and optimize workflows.
Security & Compliance
Privacy controls designed for Canadian businesses.
VocalOps prioritizes Canadian data hosting and documents the flows, access, and retention that apply to each deployment. Your business validates its own obligations before launch.
Canadian hosting Documentation available Controlled access English + French
Confirm data residency
Service data is hosted in Canada. Exact locations for applicable components and integrations are confirmed during the security review.
PIPEDA and Law 25
Deployment is scoped to support Canadian privacy obligations. No single tool makes a business compliant on its own.
Documented access and security
Permissions, flows, safeguards, and fallbacks are reviewed against the data and tools connected to the service.
Transparent data practices
You own your data. We provide clear policies on what we collect, how it's used, and make it easy to export or delete at any time.
Features FAQ
How fast can we get started with VocalOps features?
Most teams can launch quickly after setup. Core voice flows and call handling can be configured in a short onboarding cycle.
Can VocalOps handle multiple languages in one account?
Yes. VocalOps supports multilingual interactions so callers can be handled in different languages based on your business needs.
Do I need technical skills to use these features?
No. Daily usage is designed for operators and staff, while advanced customizations can be handled with support when needed.
Can features be tailored to our call workflow?
Yes. You can adapt prompts, routing logic, and handling behavior to match how your team works today.
Will we get records of what happened on calls?
Yes. Features include call summaries and transcripts so your team can review context and follow up faster.
Ready to never miss a call again?
Book a 20-minute demo. We’ll show the portal, map your workflows, and document the proposed scope, pricing, and next steps.