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Follow a call, sector by sector

An agent configured for your trade, not a generic script

Pick a business type and follow the call end to end: the questions asked, what the agent understands, and the structured result handed to your team.

Features

A custom-built AI voice agent, not a template

VocalOps is an AI voice agent that answers your business calls 24/7, in Canadian French, English and 70 languages in all. The difference: we build it from your real calls, it reads and writes in your systems, even on-premise, and our team tunes it every day.

What custom-built changes

  • Built from your calls

    Before launch, we start from your real calls to write the greeting, vocabulary, urgency rules and transfers. No industry template to bend into shape.

  • Wired into your systems, even on-premise

    Acomba, QuickBooks, Sage, Jobber, ServiceTitan or a custom API: the agent reads and writes in your tools, field by agreed field. Or we recreate your tools in the VocalOps portal.

  • Tuned every day

    Our team reviews your calls and keeps correcting your agent’s rules. The setup is maintained, not just delivered.

  • Development included

    Custom development and integrations in the initial contract are included at no extra cost, designed and maintained by our software engineers.

See the AI virtual receptionist for Canada
Features

Every capability, configured for your business

Every call becomes structured information, in your systems or in the VocalOps portal — following rules written from your real calls.

Bilingual by default

Canadian French and English call flows are configured and tested for your business, including the approved greeting, vocabulary, and handoff rules.

Built from your real calls

Your services, pricing rules and vocabulary come from your calls, not a template. Our team reviews them and corrects the agent every day.

Connected to your systems

The agent reads and writes in your ERP, CRM and scheduling tools, even on-premise. Prefer to keep it simple? We recreate your tools in the VocalOps portal.

Your business portal

See exactly what your team would see

Every VocalOps customer gets a live portal: calls as they happen, transcripts, urgent flags, requests and a CRM synced with your systems. Click around — this one is loaded with sample data.

app.vocalops.ca
Interactive demo
Dashboard
Thursday, July 2 · vs previous 7 days
Jun 26 – Jul 2
👋︎ Good afternoon, Julie!
11 calls handled, 6 new requests to review.
+12%
Calls this week
46
+3%
Minutes used
132 / 500
+11%
Avg call duration
1:22
Analytics
vs previous 7 days
Jun 26Jun 27Jun 28Jun 29Jun 30Jul 1Jul 2
New since your last visit 6
Sophie GagnonClient request12:46
Wants to book work in her bathroom — free Thursday or Friday morning.
Éric RoyClient request12:45
Needs a plumber for valve replacement. Known client — history pulled from your ERP.
Martin CôtéClient request12:43
Missed a call from your team and would like to be called back.

Real product, sample data. Your portal is set up for you during onboarding — no configuration needed on your side.

ERP & CRM integration

An agent that already knows your customers

VocalOps doesn't just answer — it plugs into the systems your business runs on. Customer history, equipment, invoices and schedules flow both ways, so every call is handled with full context.

Automatic two-way sync

New callers become CRM contacts. Booked jobs land in your schedule. No copy-pasting, no double entry — it just stays in sync.

Context on every call

The agent recognizes returning customers and pulls their history, warranties and open invoices from your ERP — before the second sentence.

Your data, your rules

You choose exactly what syncs and what the agent can say. Read-only or full write access, per field, per system.

VocalOps
Two-way sync
Acomba QuickBooks Sage Jobber ServiceTitan Custom API
Context injected live
“I see your water heater was installed in 2022 and is still under warranty — I'll flag this as a warranty call.”

Your greeting, your voice

Custom greetings, tone and vocabulary — in French, English or both. Callers hear your business, not a generic bot.

Your business rules

Escalation paths, on-call schedules, service areas, booking rules. We configure the agent around how you actually operate.

Trained on your knowledge

Price lists, service docs, policies — the agent answers from your knowledge base and nothing else.

What VocalOps can do

One phone agent. Built around every call.

Explore how VocalOps answers, qualifies, books appointments, supports customers, and covers your business after hours.

24/7English + French Configured for you
01

AI Virtual Receptionist

A bilingual front desk that answers, understands the request, and creates a professional first impression.

Explore
02

AI Phone Agent

A voice agent configured around your scenarios, tone, and the rules that keep your business moving.

Explore
03

AI Call Answering Service

Every call is answered, qualified, and delivered to your team with a clear outcome.

Explore
04

AI Appointment Scheduling Agent

Turn qualified calls into appointments booked directly in your schedule.

Explore
05

After-Hours AI Answering Service

Stay available evenings, overnight, and on weekends without keeping a person on the phone.

Explore
06

AI Customer Service Phone Agent

Handle routine requests, retrieve the right context, and transfer exceptions to your team.

Explore
07

The text sent during the call: confirmation, address, payment link, from your own number.

Explore
08

Collect a deposit or an invoice during the call by Stripe link, without ever hearing a card number.

Explore
09

An absence call-in line that answers everyone at once, at 5 a.m. and at 10 p.m.

Explore
Benefits

Here’s How We Help You Succeed

VocalOps provides the tools you need to optimize your operations and provide exceptional customer service.

Call transcripts

Automatically generates clear, searchable call transcripts so every conversation is captured and easy to revisit

Satisfaction indicator

Track every interaction’s sentiment with a clear, real-time satisfaction indicator. Available in the customer dashboard

Easy transfers

Customer wants to speak to a real employee? Live call transfers available anytime. No need to call back

Call summaries

Receive a quick summary of the call before speaking with the customer, ensuring that messaging remains aligned

Scalable for Any Business

Concurrent-call capacity is scoped to your expected volume, peak periods, routing rules, and telephony configuration.

Customer retrieval

Retrieve and provide information on a customer specific basis. Provide service updates, estimated wait times, delays etc.

Why people choose us

The Smarter choice for voice-powered operations

Most AI agents are configured once, then quietly go stale. VocalOps is built with you, and corrected from your real calls.

A conversation, not a phone tree

The agent follows the conversation at the caller’s pace, understands the intent behind the question, and answers without dead air.

A configuration built with you

Your services, your territory, your hours, your urgency criteria and your vocabulary. We start from your actual calls, not a generic template you would have to adapt yourself.

We listen to the calls, then tune

Your configuration is not handed over and forgotten. We listen back to real calls, find what the agent misheard or misrouted, and correct the rules with you.

Integrations that deepen over time

We start with the reads and writes already validated, then connect more of your ERP or CRM as real cases justify it.

Security & Compliance

Privacy controls designed for Canadian businesses.

VocalOps prioritizes Canadian data hosting and documents the flows, access, and retention that apply to each deployment. Your business validates its own obligations before launch.

Canadian hosting Documentation available Controlled access English + French

Confirm data residency

Service data is hosted in Canada. Exact locations for applicable components and integrations are confirmed during the security review.

PIPEDA and Law 25

Deployment is scoped to support Canadian privacy obligations. No single tool makes a business compliant on its own.

Documented access and security

Permissions, flows, safeguards, and fallbacks are reviewed against the data and tools connected to the service.

Transparent data practices

You own your data. We provide clear policies on what we collect, how it's used, and make it easy to export or delete at any time.

Features FAQ

What makes VocalOps different from other AI receptionists?

VocalOps is not a template you configure yourself: we custom-build your agent from your real calls. It reads and writes in your systems, even on-premise, or we recreate your tools in the VocalOps portal. Our team then reviews your calls and corrects its rules every day, and the development in your initial contract is included at no extra cost.

Does VocalOps connect to my business software?

Yes. The agent can read and write directly in your ERP, CRM or line-of-business software, even on-premise: Acomba, QuickBooks, Sage, Jobber, ServiceTitan or a custom API. The fields it reads and writes are agreed one by one, and an integration is advertised as supported only once its actions are verified. Prefer to keep it simple? We recreate your tools in the VocalOps portal.

How fast can we get started with VocalOps features?

Timing depends on the number of scenarios, integrations and approvals required. We start from your real calls; a simple flow launches faster than a multi-site deployment connected to an ERP.

Can VocalOps handle multiple languages in one account?

Yes. VocalOps answers in 70 languages, 24/7. Canadian French and English are configured and tested for every deployment, on the same line; any other language you need is confirmed during scoping.

Do I need technical skills to use these features?

No. Our software engineers build, integrate and tune the agent; your team follows it day to day in the VocalOps portal.

Can features be tailored to our call workflow?

Yes — that is where we start. Greeting, routing, transfers and urgency rules are written from your real calls, then corrected by our team as it reviews the next ones.

Will we get records of what happened on calls?

Yes. Features include call summaries and transcripts so your team can review context and follow up faster.

Ready to never miss a call again?

Book a 20-minute demo. We’ll show the portal, map your workflows, and document the proposed scope, pricing, and next steps.